EASY TO SET UP, MANAGE, AND USE YOUR PHONE SYSTEM
Get started quickly using your current phone number and preconfigured phones to connect to the internet in no time, no complex hardware required.
- With the integration of 90+ enterprise-grade featuresalong with industry-leading network call quality and uptime.
- System management and call reporting features are handled from a single web-based portal.
STAYING CONNECTED & PRODUCTIVE
UNIVERGE BLUE® CONNECT combines your phone system, chat, video, screen sharing, file management and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by NEC Stress-Free Cloud Experience.
- Allows mobile devices to become part of the CONNECT phone system.
- Increases workforce flexibility Increases workforce flexibility.
- Transcribes voicemail messages to text and email for efficient voicemail handling.
- Integrates chat, text messaging, video conferencing, screen sharing, file sharing, file backup for greater productivity and collaboration.
INTEGRATED WITH ENGAGE
Using advanced skill-based routing with automatic call distribution (ACD), callers are directed to the next available agent and the most suitably trained agent available.
- One seamless cloud solution with a single user interface – merging User Experience (UX) efficiency with Customer Experience (CX) enablement
- Drive even more employee productivity and a better customer experience by accessing advanced call features within CONNECT.
THE PERFECT COMPLEMENT TO MICROSOFT TEAMS
- Powerful Phone System: Seamlessly add award-winning cloud voice to Teams and get the features, reliability, and flexibility your business needs.
- Integration Your Way: Works side-by-side with Teams or directly within the native Teams interface to complement your Teams communications experience.
- Advanced Features: CONNECT includes the advanced features your business needs to ensure your customers can communicate with your company however and whenever they need.
COST EFFICIENT
With UNIVERGE BLUE CONNECT, there is no phone system hardware to buy, install, manage, upgrade, or replace.
- Service is based on number of users and not on number of lines
- Voice and data are consolidated onto one network for centralized management.
- Flat, per-user rates include no extra or hidden fees but set monthly costs
- 100+ enterprise-grade calling features are included in the service for optimal functionality.
INCREASE TRANSPARENCY
UNIVERGE BLUE CONNECT Desktop and Mobile Applications make collaboration easier whether on-site or working remotely.
- Place calls, send chats and texts, share files, and start a video conference regardless of location.
- Assign a single phone number as the main point of contact for centralized responsiveness.
- Transfer calls between devices without the fear of becoming disconnected.
- Allows teams to view availability (presence) and reach colleagues on their device of choice.
INTEGRATIONS OUTSTANDING ALONE, EVEN BETTER TOGETHER
Integrate communication workflows into the tools you use every day.
- Embed UNIVERGE BLUE CONNECT into productivity tools to automate business workflows and maximize employee efficiency
- Streamline workflows - Save time from switching between applications
- Easy to deploy - simple integration setup with step-by-step instructions
- Easy to use with no training required
TAKE YOUR BUSINESS TO THE NEXT LEVEL WITH FULLY INTEGRATED UNIFIED COMMUNICATIONS
STRESS-FREE CLOUD EXPERIENCE
SECURITY
Advanced protection against malware, viruses, phishing, and hackers
SUPPORT
24/7 support from live experts EVERY time you call
COMPLIANCE
Built to help healthcare, legal services and financial firms stay compliant
RELIABILITY
Ready when you are, whether you’re in the office or working remotely
SCALABILITY
30+ integrated apps that are easy to add as your business grows