Mitel Enterprise Manager
Mitel® Enterprise® Manager simplifies solution management by centralizing administration, minimizing repetitive tasks and automating many standard processes. In addition, it allows access to multiple sites and systems from a single interface increasing staff productivity.
Some core capabilities of Enterprise Manager include:
Proactive Network Monitoring (ensures system availability and voice quality performance management)
- SNMP-based alarm management
- Alarm history, event history
- Alarm assignment to technician
- Email-out notification with filtering
- Notification escalation
- SNMP Alarm forwarding to higher level management platform
- Alarm Monitor for Microsoft® Windows® desktop tray
Solution Administration
- Audio file management
- Network Wide Scheduler
- Hotdesk User Logout
- System Back-Ups
- Integrated Directory Service Synchronization
- File Imports
- File Exports
- Collect and automatically store
- System Back ups
- Audit Trails
- System Call records
Maintenance and Diagnostics
- Audio file management
- MCD Software Installer
- IP network diagnostics
- Remote trace route
- IP Phone Analyzer
Security Administration
- Control over user roles and privileges
- Control what management tools and functions a user can access
- Control which systems or system groups a user can access
- User audit logs
Mitel Voice Quality Manager
- Network wide voice quality monitoring
- Drill down on an individual phone basis
Enterprise Manager Reporting
- Solution audit trails
- Solution inventory
- Alarms and events
- Voice quality data
- User and device information
- Report scheduling