Virtual Resilient High Availability Contact Centers

Resiliency and High Availability Ensure Business Continuity

Mitel® Contact Center Enterprise Edition offers affordable, reliable options to ensure business continuity in the event of a network outage or hardware failure.

• ACD Resiliency - in the event of a controller or network failure, IP phones will seamlessly re-register with a secondary Mitel Communications Director (MCD), and continue to receive calls. Even calls in progress continue without interruption.
• High Availability - Contact Center Enterprise Edition can be run on active and stand-by servers, leveraging clustering technology to ensure failover and eliminate downtime if the primary server fails or is taken offline for maintenance.

Virtual Contact Centers - Leverage Agents Anywhere

Mitel Contact Center Solutions allow you to easily deploy and manage a virtual contact center to achieve superior customer service, effective resource utilization, and business continuity. With a virtual contact center you can:

• Route calls to the best skilled agents regardless of their location
• Evenly distribute calls among agents in a specific agent group, regardless of location
• Effectively consolidate resources and eliminate the need for all types of skills to be staffed at all call centers.
• Deliver "follow the sun" applications with multiple call centers to service all time zones around the clock
• Support work-at-home agents
• Avoid costly employee relocations
• Ensure business continuity in the event of natural disasters or network outages

For information on product and application interoperability, please contact your nearest Mitel office.

Learn More

Mitel Contact Center Solutions Brochure
Contact Center Solutions Feature Matrix (PDF)