Mitel Customer Service Manager Reporter Pro
Mitel® Customer Service Manager (CSM) Reporter Pro provides historical and real-time reporting on over 200 filterable statistics, with over 500 real-time graphical displays and over 100 historical reports.
CSM Reporter Pro features extensive reporting and supervisory capabilities, including:
- Hunt / ring group reporting showing activity and performance indicators
- Agent alarms against wrap-up, free, not available, etc.
- Forecasting statistics
- Do not disturb (DND) status reporting
- Real-time statistics and graphs
- Supervisory call monitoring and control with controls to answer, transfer, steal, and disconnect employee calls
- Audible and visible alarm conditions
Auto Reporter extends the functionality of the above package with advanced report scheduling and publishing, real-time statistics, and alarms.
Call Recording
Customer Service Manager also offers integrated call recording to augment the Reporter modules with high-quality call monitoring. Call Recording delivers:
- Extensive search criteria
- Cradle-to-grave search and retrieval
- Ease of call retrieval
For information on product and application interoperability, please contact your nearest Mitel office.