Mitel Customer Service Manager Client
Mitel® Customer Service Manager provides tools that enable your team to become more productive and deliver superior customer service.
Customer Service Manager Client
Customer Service Manager Client is available in two packages:
- Connection Assistant - allows agents and supervisors to control their telephone extension from their computer and monitor the call status of their colleagues. Automated dialing, enhanced call control, and screen pops through integration with Microsoft® Outlook®, ACT! by Sage, Telemagic, Maximizer™, GoldMine®, and Microsoft Access® empower agents to perform
- CallViewer - provides all the features of Connection Assistant and integrates with additional PIM databases. CallViewer also provides enhanced call control with features such DND state control.
Customer Service Manager Real Viewer
Real Viewer is a real-time performance window for the individual agent or team leader in an informal contact center that:
- Displays real-time call, email, and agent statistics directly on your agent's screen
- Allows call center staff to monitor their performance in real-time
- Provides extensive filter options that allow for customizable statistics
- Highlights problems as they occur using visual and audible alarms
- Assists with staff motivation
For information on product and application interoperability, please contact your nearest Mitel office.