Mitel Contact Center Enterprise Edition

Mitel® Contact Center Enterprise Edition is ideal for sophisticated contact centers of all sizes; from small, single sites to distributed, multi-site, virtual contact centers, it seamlessly scales to address any needs. Designed to ensure business continuity, it is a robust, resilient, and high-availability solution. It delivers extensive custom reporting, sophisticated routing and highly customized interactive voice response (IVR), and easy customized integrations for customer relationship management (CRM) and workforce management (WFM).

• Resiliency and high availability
• Support for distributed, multi-site, virtual deployments

Management and Reporting Applications Enterprise Edition

Mitel Contact Center Enterprise Edition provides a rich tool-set for business and operational insight into your contact center's performance, including customized historical reporting and management tools, real-time status, cost accounting, and scheduling.

Find Out More

Media Distribution and Routing Applications for Contact Center Enterprise Edition

Buil

d a modern, distributed, and reliable contact center environment with tools that seamlessly integrate traditional ACD with sophisticated workflows and multiple contact communication media such as voice, email, web chat, and social media.

Find Out More

Supervisor and Agent Productivity Applications Enterprise Edition

Mitel Contact Center Enterprise Edition provides state-of-the-art tools enabling contact center staff to work efficiently and flexibly. From the right phone solutions to seamless integration for remote agents, automated dialing, and CRM integration, Mitel lets you build a contact center that works the way you do.

Find Out More

Virtual Resilient High Availability Contact Centers

Mitel Contact Center Enterprise Edition provides you with affordable, reliable options to deploy a unified contact center across multiple contact center sites and remote agents, all while ensuring business continuity in the event of a network outage or hardware failure.

Find Out More

Third-Party Contact Center Applications

Through partnerships with several third-party companies, you can extend Mitel Contact Center Solutions with pre-integrated, best-in-class solutions.

Find Out More

Learn More

Mitel Contact Center Solutions Brochure
Contact Center Solutions Feature Matrix (PDF)
Llewellyn Worldwide - Customer Highlight