Mitel :: Mitel Contact Center Business Edition, value-packed, out-of-the-box solution, advanced call routing options and interactive voice response (IVR)

Mitel Contact Center Business Edition

Mitel® Contact Center Business Edition is designed for single-site contact centers with 25 or fewer agents. This value-packed, out-of-the-box solution offers you the most frequently used applications from Mitel's Contact Center portfolio, including:

Award-winning graphical agent desktop
Core set of historical and real time reports
Consolidated agent and queue management
Rich voice automatic call distribution (ACD) functionality
Intelligent, advanced call routing options and interactive voice response (IVR)

Contact Center Business Edition combines robust communications platforms Mitel Communications Director and Mitel 5000 Communications Platform, ACD software that resides on the communications platform, and a modular suite of feature-rich, web-based applications that reside on the enterprise server. These include:

Management and Reporting Applications for Contact Center Business Edition

Mitel Contact Center Business Edition provides a rich tool-set for business and operational insight into your contact center's performance, including historical reporting and management tools, real-time status, and cost accounting.

Find Out More

Media Distribution and Routing Applications for Contact Center Business Edition

Build a modern and reliable contact center environment with tools that seamlessly integrate traditional ACD with sophisticated workflows and multiple contact points, such as email, fax, and web.

Find Out More

Supervisor and Agent Productivity Applications

Mitel Contact Center Business Edition provides state-of-the-art tools enabling contact center staff to work efficiently and flexibly. From the right phone solutions to seamless integration for remote agents, and CRM integration, Mitel lets you build a contact center that works the way you do.

Learn More

Mitel Contact Center Solutions Brochure
Contact Center Solutions Feature Matrix (PDF)
Llewellyn Worldwide - Customer Highlight