Integration with Microsoft UC
Mitel® offers a range of solutions that work with Mitel Communications Director (MCD) to provide telephony and presence integration to Microsoft® Office Communications Server 2007 R2 and Microsoft Lync™ 2010 Server.
Direct SIP
Remote users can place SIP calls from Microsoft Office Communicator or Lync clients.
Microsoft®-certified direct SIP connectivity between Mitel® Communications Director (MCD) and Microsoft Office Communications Server (OCS) 2007 R2 and Microsoft Lync™ 2010 Server allows end-users to establish calls from a Microsoft Office Communicator or Lync client, acting as a basic SIP softphone, to or from a Mitel desk phone, the public switched telephone network (PSTN), or any other network-connected PBX.
Users can dial through the find field, through a contact list, or through the Microsoft Office suite of products as defined by the Microsoft server specifications. All telephony services for the Communicator softphone are provided by OCS 2007 R2 or Lync. There is no integration between the Communicator or Lync client and a Mitel desk phone; if this is required, then Mitel Live Business Gateway and remote call control should be used.
Mitel is a certified PBX vendor for direct SIP connection.
http://technet.microsoft.com/en-us/lync/gg131938.aspx#tab=1
Direct SIP is supported with OCS 2007 R2 and Lync using MCD 4.2 SP1.
For information on product and application interoperability, please contact your nearest Mitel office.
Dual Forking with Remote Call Control
Dual forking with remote call control (RCC) is ideal for Microsoft Office Communicator 2007 R2 users who want to integrate their Communicator client with a Mitel desk phone - in the office or at home - using a Mitel Teleworker Solution phone. They can also use Communicator as a SIP softphone when travelling or away from their desk phone.
Note: Microsoft has discontinued support for this integration option with Microsoft Lync™.
When the user selects "computer mode" for softphone selection, the audio is handled by the computer's audio devices (speaker / headset / microphone). When the user selects "phone mode" for integration with the Mitel desk phone, the audio is handled through Mitel 3300 Controller and the Mitel desk phone.
A call presented to a user's desk phone is "forked" using the Mitel Unified Communicator® Mobile (UCM) technology to the user's Communicator softphone, and a call presented to a user's Communicator softphone is similarly "forked" by Microsoft® Office Communications Server (OCS) 2007 R2 to the user's Mitel IP phone.
When a call is received, the Communicator softphone and the Mitel desk phone will ring simultaneously. An informative incoming call notification on a user's PC allows them to answer the call on their preferred device with a single click.
For information on product and application interoperability, please contact your nearest Mitel office.
Mitel Live Business Gateway
The Mitel Live Business Gateway partnership with Microsoft enables better access to information and people, simply and easily, right from the desktop.
Mitel® Live Business Gateway (LBG) enables enterprises to implement IP-based solutions through a smooth, intelligent evolution. Working in conjunction with Microsoft® Office Communications Server 2007 R2 or Microsoft Lync¢ 2010 Server, a SIP-based presence and collaboration server, LBG delivers advanced applications for global communication and collaboration.
Mitel Live Business Gateway provides telephony enablement to Office Communications Server 2007 R2 or Lync by integrating the Office Communications Server 2007 R2 or Lync Server with Mitel applications to enable access to key business resources on demand, resulting in faster decision making and issue resolution.
Product Key Features
- Telephony Enablement Microsoft Office Communicator 2007 R2 or Lync users can initiate calls from their Mitel desk phone to any other internal or external number. Users are notified of incoming calls and can choose how to answer them.
- Presence and Availability Users can see the status of co-workers, including telephony status. Leveraging presence and availability from the Communicator 2007 R2 or Lync interface, users can receive notifications when co-workers become available.
- Integration with Microsoft Outlook® and Office Suite Missed calls are flagged in the user's inbox. They can see a co-workers status within Outlook or Microsoft Office suite, and calls from these applications are a click away.
- VMware® vSphere™ and Microsoft Hyper-V Qualified Live Business Gateway release 3.4 is qualified for use in a vSphere or Hyper-V environment, enabling businesses to take advantage of the wide range of benefits that are available when deploying applications into a vSphere or Hyper-V environment.