Cisco: Unified Contact Center Enterprise

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Cisco Callback Option

Benchmarks for most Contact Centers include ensuring the highest level of customer satisfaction, controlling costs, and improving customer satisfaction.

Cisco E-Mail Manager Unity Integration Option

The Cisco E-Mail Manager Unity Integration extends Cisco E-Mails Manager's management of email messages to voicemail and fax messages.

Cisco IP Queue Manager

The Cisco IP Queue Manager (IP QM) is an intelligent, IP-based, call-treatment and routing solution that provides powerful call-treatment options as part of the Cisco IP Contact Center (IPCC) solution.

Cisco IPCC Web Option

Cisco Intelligent Contact Management (ICM) software transforms a conventional call center enterprise into a multimedia contact center.

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