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Cisco Advanced Call Center Routing Services

Advanced Call Center Routing Services is an application package on the Cisco Network Applications Manager (NAM) for Service Providers. NAM Advanced Services allows Service Providers to offer advanced Intelligent Network (IN) features capabilities to a broad market of business customers. The features include dynamic call allocation, network-based prompting and queuing and Web-based end-customer call control and reporting.

Cisco Hosted ICM Software

The NAM allows a Service Provider to host Cisco ICM software in the network and offer managed services with the same capabilities as customer premise-based ICM software. Cisco NAM is integrated with all major-vendor ACD products, including both premises-based ACDs and central office-based ACDs such as the Nortel DMS-100.

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