Large Business Voice Services

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Back-Up Lines

A AT&T Back-Up line is a special type of additional line that handles overflow calls from the primary business line - The back-up line is designed for customers who experience fluctuations in call volume and are not sure if they are receiving all their calls

A AT&T Back-Up line is a special type of additional line that handles overflow calls from the primary business line. The back-up line is designed for customers who experience fluctuations in call volume and are not sure if they are receiving all their calls.

With a AT&T Back-Up line, customers can:

  • Monitor and determine the volume of traffic received on overflow lines.
  • Receive a monthly calling activity summary that shows calls handled by the back-up line.
  • Determine when it is cost effective to add a line, based on the activity summary.

A back-up line:

  • Costs half the monthly rate of a business line with a per-minute usage charge
  • Is often used for fax service, as it can be difficult to determine the number of missed faxes incurred by busy conditions
  • Is often part of a business continuity plan

Business Choice Package

AT&T Business Choice Package consists of a Business Plus service plan and a choice of up to five selected calling features per line

AT&T Business Choice Package consists of a Business Plus service plan and a choice of up to five selected calling features per line.

Business Lines

Make and receive calls, Access local and long distance service

AT&T Business Lines provide basic dial tone and enable customers to:

  • Make and receive calls
  • Access local and long distance service

Billing plans:

  • Flat rate business lines (1FBs) are billed at a flat rate
  • Measured rate business lines (1MBs) are billed at a flat rate plus usage

Business Plus Service

AT&T Business Plus Service is offered as a business individual line service (not available on trunks or ISDN), with two LATA-wide calling options

AT&T Business Plus Service is offered as a business individual line service (not available on trunks or ISDN), with two LATA-wide calling options:

  • Option 1 - Allows for unlimited calling within the LATA for a flat rate (subject to a total usage allowance of 120 hours/7,200 minutes per month).
  • Option 2 - Provides for unlimited usage within the limited local calling area for a flat monthly charge, and a single rate for each minute of use for all other calling within the LATA.

Business Trunks

Trunks are line-side circuits that connect a customer's premises-based switching system (PBX) to a AT&T central office

Trunks are line-side circuits that connect a customer's premises-based switching system (PBX) to a AT&T central office. Trunks are available as:

  • Analog
  • Digital

Trunks may be configured as:

  • Inbound - Provides termination of incoming calls at the attendant console
  • Outbound - Provides one-way outgoing service for direct dialed calls
  • Combination - Provides both incoming and outgoing call capability

Rates:

  • Flat-rate trunks offer cost savings due to the "pooled" nature of the facilities
  • Measured-rate (usage-based) trunks are designed for PBX customers with heavy inbound and light outbound traffic

Call Forwarding Services

Forward calls from one line to another so that you can be reached at another location or someone else can accept the calls

Call Forwarding Services from the AT&T Business organization let you:

  • Take control of your time.
  • Determine when, where, and how your calls are received - without inconveniencing your callers.
  • Avoid worrying about lost messages or missing vital calls.

Get all of these features in one low-cost, reliable package:

  • Call Forwarding Services. Forward calls from one line to another so that you can be reached at another location or someone else can accept the calls.
  • Remote Access to Call Forwarding. Activate or deactivate the Call Forwarding feature from any remote touch-tone telephone, for flexibility in determining the destination of forwarded calls.
  • Call Forwarding Don't Answer. After a preset number of rings, forward all calls to another predetermined telephone number, which can be voicemail, an answering service, or an alternate location.
  • Call Forwarding Busy Line. Forwards calls to a back-up number whenever your line is busy.

Features

  • Activate or deactivate Call Forwarding features from any touch-tone telephone.
  • Forward calls to a predetermined number after a preset number of rings.
  • Forward calls to a back-up number any time the originally dialed number is busy.
  • Send calls to your remote location, answering service, voicemail, or any other destination that you desire.

Benefits

  • Provides a flexible and reliable way to handle messages.
  • Reduces worries about power outages or mechanical failures.
  • Allows callers to leave messages without having to endure frustrating busy signals.
  • Enhances customer satisfaction because callers can more easily leave messages for their intended party.
  • Improves customer service because messages are never missed.
  • Reduces downtime spend managing messages.

CrisisLink Service

When disaster strikes, AT&T Business CrisisLink Service gets you back in business quickly and efficiently

When disaster strikes, AT&T Business CrisisLink Service gets you back in business quickly and efficiently. Your phones are the lifelines of your business, and the longer you stay out of touch, the bigger the impact on your bottom line

CrisisLink Service protects incoming calls on systems with:

  • Multi-Line Hunt Groups (MLHGs)
  • Direct Inward Dialing (DID) facilities
  • MultiServ service station lines

When service is interrupted at your business, calls are automatically redirected to a standard announcement or an alternate location. When a problem occurs, all you do is contact AT&T to activate the redirection plan you've set up. It's that easy.

Features

  • Activate easily, usually in 30 minutes or less
  • Redirect calls automatically to a single alternate number or multiple alternate numbers
  • Allocate a certain percentage of calls to each alternate number to handle large call volumes
  • Add Back-Up Lines to your alternate numbers to provide additional capacity during an emergency
  • Restore service all at once or incrementally
  • Determine when to restore service by bypassing the redirection and placing calls to your regular numbers
  • Provide reports that give the number of lines affected, the number of calls rerouted and downtime experienced

Benefits

  • Saves money by dramatically reducing the losses that could be incurred due to interruption of phone service
  • Provides peace of mind by establishing a comprehensive plan that will keep your phone lines functioning during an emergency
  • Improves customer relations by assuring clients that communications will be maintained despite adverse circumstances
  • Helps you assess the impact of the problem with detailed reports
  • Increases security by limiting the impact of vandalism or sabotage to phone systems

Hunting/Multiline Hunting Service

Hunting/Multiline Hunting provides basic dial plus it enables customers to make and receive calls and access local and long distance service.

Hunting/Multiline Hunting provides basic dial plus it enables customers to make and receive calls and access local and long distance service.

Billing plans:

  • Flat rate business lines (1FBs) are billed at a flat rate
  • Measured rate business lines (1MBs) are billed at a flat rate plus usage

MemoryCall Announcement Service

If you're a MultiServ PLUS Service or ESSX Service customer with 100 or more lines, you are eligible for MemoryCall Announcement Service - a service that lets you provide callers with customized recorded announcements. The service supports up to ten simultaneous calls, with options of one, three, or six minutes.

Access the service using your password, and update announcements from any touch-tone phone, 24 hours a day, seven days a week. You can configure the three minute announcement so that callers can press "0" to transfer to an attendant.

Customers can listen to your announcements at any time, so you can serve customers outside normal business hours.

Features

  • Recorded announcements customized to suit your specific needs
  • 24 x 7 access
  • Password-protected access that allows you to change announcements at any time
  • Support for up to 10 simultaneous calls
  • One-, three-, or six-minute announcements
  • Caller can press "0" to transfer to an attendant

Benefits

  • Extends hours of operation by allowing callers to access information at any time
  • Increases efficiency by automating routine calls
  • Enhances customer satisfaction by making it easier for callers to access desired information at any time
  • Increases productivity by allowing you to receive up to 10 calls simultaneously

MemoryCall VoiceMail Services

AT&T MemoryCall VoiceMail Services provide reliable, flexible messaging for your business.

  • Calls are answered with your personal greeting when a live operator isn't available.
  • Callers can leave detailed messages, with a variety of features and delivery options - from pager notification of messages and receipt confirmation to group list distribution.

MemoryCall service offers an all-in-one automated system for:

  • Answering calls.
  • Collecting, routing, and replying to messages.
  • Broadcasting notices to multiple recipients within your organization.

You never have to worry about power outages or mechanical failures as you do with traditional answering machines. And depending on the type of MemoryCall service you select, you can access a variety of advanced features from your touch-tone telephone.

Features

  • When combined with one or more of our Call Forwarding services, MemoryCallVoiceMail Answering Services allow callers to leave messages without having to endure frustrating busy signals. Messages are automatically forwarded to your voice mailbox, which features a personally recorded greeting.
  • MemoryCallBusiness Extension Mailbox allows you to divide a single voice mailbox into a main mailbox and up to three sub-mailboxes - each with its own personal greeting and password. Employees don't have to wade through all the messages sent into the company just to receive their own messages.
  • MemoryCallFlat Rate offers the features and flexibility of MemoryCallAnswering Service plus:
    • Call Return to Operator gives callers the option to press "0" to be routed to a receptionist or live answering service.
    • Urgent/Private Message Flag lets you mark a message as "urgent" or "private" so that it cannot be forwarded from the recipient to anyone else.
    • Pager Notification works in conjunction with your pager to alert you of all or just urgent messages.
  • MemoryCallDeluxe offers the capabilities of MemoryCallFlat Rate with the following added features:
    • Internal Message Manager allows you to send and reply to fellow employees using AT&T MemoryCallVoiceMail Services.
    • Future Delivery enables messages to be delivered up to 30 days from the date they were recorded. Up to five "future delivery" messages may be pending at a time.
    • Group Distribution allows you to send the same message to many individuals at one time. You may have up to ten distribution lists with each list capable of handling 25 mailbox subscribers.
    • Message Confirmation lets callers who are on AT&T MemoryCallVoiceMail Services request a confirmation of message and/or notification.
  • Call Forwarding Busy prevents busy signals by forwarding calls to your voice mailbox when you're on the phone.
  • Call Forwarding Don't Answer forwards calls to your voice mailbox when you're unable to answer.
  • Call Forwarding Variable enables you to activate Call Forwarding at your discretion by dialing an activation code, then turn it off using a cancellation code.
  • Message Waiting Indicator notifies you of new messages via a stutter tone when you pick up the telephone receiver.

Benefits

  • Reduces downtime spent managing messages - with MemoryCall Business Extension Mailbox, employees don't have to wade through all the messages sent into the company just to receive their own.
  • Improves privacy by allowing you to mark a message as "urgent" or "private" so that it cannot be forwarded from the recipient to anyone else.
  • Eliminates worries about power outages or mechanical failures.
  • Enhances customer satisfaction because callers can more easily leave messages for their desired parties.
  • Improves customer service because messages are never missed.

MultiServ

AT&T MultiServ service is a voice communications system that uses the power of the AT&T central office to provide internal and external communication service to businesses

AT&T MultiServ service is a voice communications system that uses the power of the AT&T central office to provide internal and external communication service to businesses. There is no expensive equipment to outgrow, as MultiServ service is flexible in size, and has an array of packaged features that customers can select to fulfill their business needs.

MultiServ service just requires phones and a simple control computer. Each phone has its own seven-digit number, along with the features you need. Whether a business has two lines or 100, every user in the business has a unique direct telephone number.

AT&T Business MultiServ service intelligence is located in a state-of-the-art AT&T site, so you are assured of 24-hour monitoring, maintenance, and a system that constantly adapts to your normal business flow and flux - and with all the equipment and back-up. Additionally, MultiServ service is designed to help you keep up with a changing world, by easily integrating with other AT&T network services that previously may have been out of your reach.

Features

  • No equipment or maintenance cost
  • More than 50 features
  • Ability to expand and reduce lines as business dictates
  • Built-in reliability and redundancy
  • Each phone number has its own direct number
  • Not mileage sensitive
  • Your selected features
  • Easy installation and implementation
  • Easy billing
  • Satisfaction guaranteed
  • Easily integrated with ISDN, voice mail systems, etc.

Benefits

  • For a low monthly cost, AT&T Business MultiServ service provides a hassle-free telecommunications system that can be modified and developed according to each company's and individual's needs
  • This innovative and flexible voice/data service also guarantees reliable and redundant business continuity, the ability to integrate with other AT&T network services, and constant adaptation to the world's changing technology and your changing network needs

AT&T Centrex

AT&T Centrex is a voice communications system that uses the power of the AT&T central office to provide internal and external communication service to businesses

There is no expensive equipment to outgrow as AT&T Centrex service is flexible in size and has an array of over 100 features that customers can select to fulfill their business needs. Businesses can change in size, enlarge or scale down, without having to replace their communications system. All upgrades and changes are done at the central office. Whether a business has two lines or 100, every user in the business has a unique direct telephone number. Each AT&T central office is monitored, maintained and backed up 24 hours a day.

Reliability and redundancy are also built into the systems so that businesses have the continuity protection they need. AT&T Centrex service is the edge businesses need in connecting to the future. And now with AT&T Centrex Control, businesses gain the ability to manage their own telecommunications service. The new Graphical User Interface (GUI) is designed to provide Centrex management functionality that is efficient, easy to learn, and easy to use.

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