Large Business Long Distance Services

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Dial Direct Service

Across the state, across the country, and around the world, you can call anywhere serviced by direct distance calling - with AT&T Dial Direct Service

Across the state, across the country, and around the world, you can call anywhere serviced by direct distance calling - with AT&T Dial Direct Service.

Dial Direct service helps you control costs of outbound long distance. You can track expenses, manage charge-backs and control calling access for a single telephone or your entire enterprise. Plus, you get AT&T service and reliability, all at a competitive price.

Features

  • Project account codes on individual telephone numbers or trunk groups. For further security, you can have account code entries automatically verified against an authorized list at the time of the call, to make sure the entry is valid.
  • Access to AT&T Operator Services, which allows a variety of call types:
    • Station-to-station - Operator assisted
    • Person-to-person - Operator assisted
    • Collect - Automated and operator assisted
    • Telco Calling Card - Automated and operator assisted
    • Third Party - Operator assisted
    • Directory Assistance - Operator assisted
    • General Assistance

Benefits

  • Tracks the cost of long distance calling for analysis and forecasting
  • Enables customers to charge back calls to appropriate cost center, employee, client, etc
  • Prevents long distance abuse
  • The AT&T Long Distance Customer Resource Center takes trouble reports 24 x 7 x 365, and you get prompt resolution with clearly defined incident priority levels, status reporting and escalation guidelines.

Long Distance Asynchronous Transfer Mode (ATM) Service

AT&T Long Distance Asynchronous Transfer Mode (ATM) Service is a high-speed switching technique that uses cells to integrate traffic over a single facility

AT&T Long Distance Asynchronous Transfer Mode (ATM) Service is a high-speed switching technique that uses cells to integrate traffic over a single facility. ATM is a powerful networking technology that supports a wide range of service levels enabling customers to prioritize voice, video, data, and image traffic.AT&T Long Distance ATM Service ensures the most critical traffic gets the greatest resources and the best service. Additionally, ATM runs over a closed network for the security and privacy of the customer's traffic. Because it has a fixed packet size and is connection-oriented, it has very low latency, so all traffic moves quickly and efficiently over the network.

Features

  • Dedicated Access Up to 2.4Gbps - AT&T Long Distance ATM Service is accessed through a dedicated local connection from your site to the long distance ATM network. ATM network access ports support speeds up to 622 Mbps (OC-12).
  • Permanent Virtual Circuit (PVC) -A PVC is a permanent logical pathway between two access ports on the ATM network. You can order PVC bandwidth in 8 kbps increments up to 45 Mbps, and PVCs are billed at a flat monthly fee.
  • Quality of Service (QoS): A set of defined performance parameters that govern the traffic over a virtual connection on an end-to-end basis. These parameters specify values for peak bandwidth, average sustained bandwidth, and burst size. The ATM Switch has the ability to "enforce" QoS parameters and regulate traffic. Every PVC configured must have a QoS setting assigned. BSLD supports five QoS levels:
    • Available Bit Rate (ABR): moderate latency, high delivery
    • Committed Bit Rate (CBR): static delivery, lowest latency
    • Unspecified Bit Rate (UBR): lowest queuing, basic delivery standards
    • Variable Bit Rate non-real time (VBRnrt): standard queuing, nominal traffic loss and delay
    • Variable Bit Rate real-time (VBRrt): highest queuing, liberal discard, low latency
  • Virtual Path/Virtual Channel (VP/VC): two-layered hierarchical addressing scheme for ATM PVCs. A virtual path is the highest order logical address and refers to a given group of channels on a link. A virtual channel is the lowest order logical address in ATM. It refers to a specific circuit on an ATM link.
  • Frame to ATM Internetworking: a feature that allows a Frame Relay PVC to be mapped to an ATM PVC. The Frame Relay packets are encapsulated and changed into cells; then the data is transmitted across the ATM Network to the designated ATM end

Benefits

  • ATM network transfers data faster than either Frame Relay or IP
  • You get the security and privacy of a closed network, and the highest data integrity and lowest latency of any network technology
  • ATM also lets you prioritize traffic so that the most critical items get the greatest resources and the best service
  • AT&T Long Distance ATM Service, there's no additional charge for frame relay to ATM interworking
  • AT&T Service Level Agreements can assure you of ATM performance, availability and problem resolution that build confidence into your business processes.
  • Your entire solution is presented on a single contract, with a single service contact, and provided on a single bill.
  • The AT&T Long Distance Customer Resource Center takes trouble reports 24 x 7 x 365, and you get prompt resolution with clearly defined incident priority levels, status reporting and escalation guidelines.

Long Distance Frame Relay Service

If you're transmitting large, unpredictable volumes of data among multiple locations, Frame Relay services can deliver affordable, flexible solutions

If you're transmitting large, unpredictable volumes of data among multiple locations, Frame Relay services can deliver affordable, flexible solutions. Permanent Virtual Circuits (PVCs) using Frame Relay can link all your sites with high transfer rates, high data security and high network availability.

Our Long Distance Frame Relay Service provides solutions to let you move data, image, voice and Internet communications locally, nationally and around the world. Where your locations are spread out among several campuses, data transport using Frame Relay can save you money compared to private line connections.

Long Distance Frame Relay Service gives you a choice of configuration options to optimize for local or long distance transport. And one of the industry's widest selections of speeds lets you control costs by paying for the exact data rate you need.

Features

  • Class of Service (CoS) - A set of service parameters that govern the prioritization of traffic in the network. Each PVC translated must have a CoS setting assigned. BSLD supports three CoS levels:
    • Variable Frame Rate-real time (VFRrt) - highest queuing, lowest latency
    • Variable Frame Rate-non real time (VFRnrt) - standard delivery, minimal loss and delay
    • Unspecified Frame Relay (UFR) - basic service, lowest queuing
  • Back-Up Ports - a standby connection (Port and PSL), which is pre-configured to take over the Host's traffic in the event the Primary Host suffers a failure. A Back-Up Port can support several Hosts, but only one at a time. In addition to the Back-Up Port and PSL charges, there is also a Back-up Enablement charge billed to each Primary Host for the "grooming" that is required so it's PVCs can be switched to the Back-Up Port.
  • Back-Up PVCs - secondary PVCs placed on a Remote which are mapped to a different Host. The Back-Up PVC is used to transmit data if the PVC to the Primary Host suffers a failure

Benefits

  • Service Level Agreements can assure you of performance, availability and problem resolution that build confidence into your business processes.
  • Two configuration options let you optimize your frame relay operations to match your needs:
    • Local Frame Relay when your locations are within the southeastern United States.
    • Long Distance Frame Relay for wide geographic coverage.

This means that we can better tailor a frame relay solution to your specific pricing, application, and data connectivity needs. Also, regardless of how your frame relay network is designed, the entire solution is presented on a single contract, with a single service contact, and provided on a single bill.

  • AT&T international Frame Relay service connects you to a Frame Relay network that reaches access points in over 48 countries
  • Port speeds from 56 Kbps to 45Mbps are available, depending on your locations, and you can oversubscribe the host. These over-subscription and burst-speed capabilities let you reduce costs by using a lower-speed host. You can then upgrade the host speed as you need it.
  • The AT&T Long Distance Customer Resource Center takes trouble reports 24 x 7 x 365, and you get prompt resolution with clearly defined incident priority levels, status reporting and escalation guidelines.

Long Distance Private Line

AT&T Long Distance Private Line Service offers digital circuits that deliver high speeds and low delays for data, video and voice traffic.

AT&T Long Distance Private Line Service offers digital circuits that deliver high speeds and low delays for data, video and voice traffic. Transmission speeds range from 56 Kbps (DS-0 service) up to 2.4 Gbps (OC-48 service), and because the network bandwidth is dedicated to your use, you get guaranteed capacity with virtually error-free quality.

A private line data solution can be more cost-effective than ATM or frame relay transport when your network end-points are clustered or when communication is primarily point-to-point. You can even serve international operations with private line connections worldwide.

Private lines give you AT&T reliability at a competitive price. And, they're easy to manage because you have predictable, fixed costs and service level agreements (SLAs) that ensure critical performance levels.

Features

  • Variety of speeds - High-speed data transfers between locations can make your business processes more responsive and your organization more competitive. AT&T can provide private line speeds ranging from 56 kbps (DS-0 service) to 2.4 gbps (OC-48 service).
  • Framing Formats - DS-1 service supports either Super Frame (D4) or Extended Super Frame (ESF) framing formats. ESF lets AT&T gather error statistics and line performance information from your terminating equipment to maintain the highest level of service. You can select the framing format you want when you order service.
  • Signaling Formats DS-1 service supports both Alternate Mark Inversion (AMI) and Bipolar 8 Zero Substitution (B8ZS) signaling formats. You can select the signaling format you want when you order service. AT&T also offers clear channel capability.
  • International private lines can give you service coverage for strategic global markets and worldwide business operations.

Benefits

  • Service level agreements support business-critical applications. When data transport is important to your business, you want assurance of performance. You can get that assurance with AT&T Service Level Agreements (SLAs) for domestic private line services. Private line SLAs cover network availability to reimburse you for any interruptions of data transport between your sites.
  • Dedicated account teams make your business a priority. Count on your AT&T account team to be your advocates with option choices, implementation status and timely problem escalation. Your business-critical applications are in good hands with AT&T .
  • Consolidated, hierarchical billing and fixed pricing simplify management. You can get hierarchical billing for your private line services, which simplifies cost allocation. Consolidate your private reporting and billing with other AT&T services to make management even easier.
  • The AT&T Long Distance Customer Resource Center takes trouble reports 24 x 7 x 365, and you get prompt resolution with clearly defined incident priority levels, status reporting and escalation guidelines.

Long Distance Voice VPN Service

AT&T® Long Distance Voice Virtual Private Network Service (VPN) is the communications solution for companies needing flexibility and customization of a private voice network across multiple locations.

AT&T Long Distance Voice Virtual Private Network Service (VPN) is the communications solution for companies needing flexibility and customization of a private voice network across multiple locations. Create your own private company network and customize it with a variety of features and user authorization levels.

Sample Applications

  • Financial Services - allows for cost-effective interoffice communications between branches, headquarters, call centers and data centers
  • Retail - private dialing plans can integrate store and department numbers to simplify your business
  • Manufacturing - apply cost control measures in factories, mills or plants by providing calling capabilities and restrictions to meet the needs of each functional area and employee

Features

  • Network Remote Access- provides users access to the voice VPN via a toll-free access number.
  • Percentage Allocation Routing- allows you to distribute calls to multiple network locations based upon a percentage defined by your business needs.
  • Direct Termination Overflow - in the event that a call cannot complete over a telephone path due to a busy condition calls can overflow to up to three pre-determined alternate routes
  • Project Account Codes- are required codes for the completion of long distance calls. These codes may also be uses to permit or restrict calling capabilities and to track and report long distance usage. Private Dial Plans - defines two to fifteen digit dial plans for calling between company locations.
  • Forced On-Net Routing- identifies and routes calls as part of your private dial plan resulting in the most cost effective calling rate.
  • 2 to 15-digit Exclusion- eliminates the need for account codes on certain telephone numbers defined by you.
  • Extended VPN- adds frequently called, non-company locations (vendor, supplier, customer) to your private dial plans.
  • Call Redirect- calls may be re-directed to another location on a temporary or permanent basis
  • Super Trunk - distributes calls evenly across multiple trunk groups served by a common network switch.

Benefits

  • Prohibits unauthorized long distance usage and abuse
  • Tracks long distance usage by user or departments
  • Improves security and cost control
  • Abbreviated dialing to non-enterprise locations give users shorter numbers to memorize
  • By directing calls over voice VPN, calls billed at lowest possible rate
  • Workload can be distributed equally between several work groups

Prepaid Cards for Business

In today's marketplace it may not be enough to offer the best products, lowest rates or fastest service.

In today's marketplace it may not be enough to offer the best products, lowest rates or fastest service. Relationships are the foundation for good business - relationships with current customers, prospective clients, employees and the community at large. To stand apart, little things can make a big difference.

Are you looking for ways to enrich existing business relationships and create goodwill for your company? AT&T Prepaid Cards for Business offer a simple, cost-effective means to reward customers, incent employees and improve awareness.

Toll-Free Service

AT&T Toll-Free Service is a feature-rich application for companies seeking to provide easy calling access into their business

AT&T Toll-Free Service is a feature-rich application for companies seeking to provide easy calling access into their business. Whether it's for a simple use like a fax line or a multi-location call center environment, AT&T full line of toll-free routing and enhanced features permit customization and specialization to meet the needs of your business.

Features

  • International Toll-Free Services from over 50 countries
  • Tailored Call Coverage permits call blocking from areas defined by our customers
  • Payphone Blocking prohibittoll-free calls from public pay phones
  • Project Accounting Codes allow you to track inbound usage back to specific user codes and/or to limit use to only those dialing authorized codes
  • Real Time Automatic Number Identification provides the telephone number of the calling party in most instances
  • Dialed Number Identification Serviceallows the easy identification of a called number when the multiple toll-free numbers share a common facility
  • Direct Termination Overflowsends overflow calls to a pre-determined alternate location
  • Time-of-Day Routing routes calls to a customer defined location based upon the time the call is originated
  • Day-of-Week Routing routes calls to a customer defined location based upon the day the call is originated
  • Day-of-Year Routing routes calls to a customer defined location based upon the date the call is originated, such as a holiday
  • Percentage Allocation Routingdistributes toll-free calls to different terminating locations based on the percent of calls defined by the customer attempted to the toll-free number
  • Menu Routingallows callers to select the call destination via prerecorded messages and touchtone options
  • Geographical Routing automatically routes calls to the customer's chosen location based on the originating location of the caller
  • Alternate Call Routingallows a customer to pre-define alternate routing arrangements that can be activated upon customer's request

Benefits

  • Control costs by permitting and/or denying call origination points
  • Route calls to customer service representatives who can best handle your clients' needs
  • Store contingency call routing plans which can be activated in a matter of minutes
  • Provide call coverage at multiple locations for lunch hours and overnight
  • Increase productivity by distributing calls between multiple locations
  • The AT&T Long Distance Customer Resource Center takes trouble reports 24 x 7 x 365, and you get prompt resolution with clearly defined incident priority levels, status reporting and escalation guidelines.

AT&T Calling Card

The AT&T® Long Distance Calling Card is a cost-effective, convenient calling card designed especially for business travelers.

The AT&T Long Distance Calling Card is a cost-effective, convenient calling card designed especially for business travelers. To use the AT&T Long Distance Calling Card, the user dials a AT&T specific toll-free access number and enters their 10-digit calling card number and 4 digit pin. Callers can use special speed-dialing features if desired and follow voice prompts if needed. Calling rates and any associated surcharges depend on call origination and termination.

Benefits

  • Improved customer service and satisfaction
  • Convenience to the customer
  • Additional customer control
  • Improved security
  • Improved allocation of costs/Manage costs
  • Improve inter-office dialing efficiencies
  • Reduce costs
  • Features

Features

Customer Selected Card Numbers and PIN'S: The AT&T Long Distance Calling Card will allow customers the ability to select their own 10 digit calling card number and 4 digit Personal Identification Number (PIN). Number selection is based on system availability.

Restrictions: A limit of 15 pin numbers for any one 10-digit card.No more than three consecutive numbers are allowed in a card number or a pin.No more than 4 progressive numbers are allowed in a card number or pin. Card Numbers and Pins cannot start with a leading "0"

International Dialing: The AT&T Long Distance Calling Card will allow customers the ability to place international calls from the US as well as place calls while overseas from over 50 countries

Operator Assistance: 24/7 Operator Services with Live and Automated operators will support the AT&T Long Distance Calling Card. Collect or third party call completions will not be allowed.Pound "#" Re-origination

Speed Dialing: The AT&T Long Distance Calling Card will provide a speed-dialing feature that allows the customer to program up to nine frequently used numbers for abbreviated dialing.

Co-Branded Cards: AT&T Long Distance offers a "Co-Branded Calling Card" product. This allows the customer to add their logo to the lower right hand corner of the standard AT&T Long Distance Calling Card. The logo can be up to one inch wide and three-quarter inches tall. The logo location on the card is restricted to the lower right hand corner. It can only be one predefined color- black, navy blue, forest green, white, or silver.

Private Labeled Cards: AT&T Long Distance offers a "Private Labeled Calling Card" product. This allows the customer to customize the AT&T Long Distance Calling Card with their logo or corporate image. AT&T Long Distance will also allow the customer to customize the voice scripts of the calling card to greet their customer or employees with their company name or slogan.

Remote Network Access to customers Private VPN Dial Plan: The AT&T Long Distance Calling Card will allow customer the ability to access Virtual Private Network dialing plans, which provide abbreviated dialing and enhance call control. Customers will be able to access their own private dial plans.

VPN Features For Calling Card: The following VPN features will be available to VPN customers using the AT&T Long Distance Calling Card:

  • Private Dial Plan: VPN Customers can define their own custom 2-15 digit dial plan for calling between company locations. The user enters the dial plan digits after entering his/her calling card number.
  • Range Privileges - Standard: Customers can use one of 6 pre-defined universal range privileges to assign calling privileges for locations or individuals according to call type. 0 = No Calls 1 = Private Dial Plan Calls Only ("PDP") 2 = PDP and U.S. (U.S. Includes Alaska and Hawaii) 3 = All Calls (Most Common Range Privilege) 4 = PDP, U.S., and Canada 5 = PDP and NANP (U.S., Canada, PR, VI)

Range Privileges - Custom: Customized range privileges can be created for customers offering granular class of service options. Customized range privileges can restrict or enable calling specific country codes, international dialed digits, international city codes, domestic ANI's, NPA/NXX combinations, or NPA combinations.

* Calling Card originations from Alaska not allowed. California intrastate services provided by Qwest Communications Corporation.

AT&T On-Demand Meeting Service

In it's simplest form, AT&T On-Demand Meeting Service provides a fully automated, reservation-less conferencing service that enables conference hosts to initiate and conduct audio conferences instantly

In it's simplest form, AT&T On-Demand Meeting Service provides a fully automated, reservation-less conferencing service that enables conference hosts to initiate and conduct audio conferences instantly, 24 hours a day, 7 days a week - with up to 100 participants. Audio conferencing hosts can easily manage the conference by using touch-tone prompts with their telephone keypad or with the click of a mouse via an online interface.

Ideal for : Management meetings, customer communications, project & crisis management and instant meetings.

AT&T Web Meeting Service

AT&T Web Meeting Service opens the door to more visual, dynamic and easier to follow virtual meetings. It allows the moderator to access their personal conference room 24x7, give PowerPoint presentations, application share and more - eliminating the need for time consuming and costly travel.

Integrating AT&T On-Demand Conferencing and Web Conferencing merges the simplicity of the telephone with the power of the Internet, allowing the customer access both services to one source—one interface. By using both components of AT&T Conferencing Service platform, conference host have complete control over every function of their audio and web conference

Dial-out to participants, conduct a PowerPoint presentation, mute all participants, carry out polls and surveys, and more - every audio and web conferencing feature is managed by the host via our simple online interface!

Ideal for: Trainings, sales presentations, product launches, weekly meetings, financial reviews, investor relations, press conferences, focus groups, management meetings, project & crisis management and instant project collaboration.

For more information or to place an order for service contact your local AT&T Representative.

Additional information regarding Audio Features:

Meeting Number & PIN Security

Each account owner is issued his/her own meeting number and host PIN. Participants must enter the Meeting Number/Pass Code after dialing in and will be placed on music hold until the host arrives. The host must enter both the Meeting Number/Pass Code and their PIN in order to activate the conference call. The host can also require participants to enter a participant PIN before being joined to the conference. This is accomplished in one of two ways:

  • The host may call the AT&T helpdesk and request that a participant PIN be added to their account. This PIN will remain unchanged and continue to be required until the host calls the helpdesk and requests/provides a new PIN or asks to have the participant PIN deactivated.
  • The host, through the online interface, logs in to their meeting room and adds, changes or deactivates participant PINs at will.

Lock/Unlock Conference

Conference host can "Lock" the conference call using a simple touch-tone prompt. This prevents others from being able to dial-in. When a conference is "Locked" the Waiting/Greeting Room is automatically activated and the conference host will be signaled by a series of three "beeps" letting him or her know that someone is waiting to join the conference call.

Participant Waiting/Greeting Room

When activated by the host, all participants dialing in to the conference are placed on music hold. The host, through simple touch-tone commands then has the option to join participants one-by-one or all at once to the conference call.

Dial-out

The host can easily dial-out to as many participants as they require, adding them to the conference or placing them in the Waiting/Greeting Room as they are contacted. For added convenience, the audio system will remember the last number dialed so you can quickly redial if a busy signal is encountered.

Coordinator On Demand

Operator support is always available, 24x7x365, by simply dialing toll free to a dedicated conference operator - while on a conference, operators can be requested by dialing * 10 * while on a conference.

Listen Only Q&A

Listen Only Q&A allows the host to mute all participants by placing the conference call in a "Lecture" mode.

eBilling for Long Distance

AT&T eBilling is a self service tool that helps customers save time and money by viewing and paying their long distance services online.

AT&T eBilling is a self service tool that helps customers save time and money by viewing and paying their long distance services online. The Web-based invoice management platform is available free of charge through the secure AT&T Business Class Online (BCO) application suite.*

AT&T eBilling lets you:

  • View all invoices, reports and billing information available in paper format
  • Access up to 12 months of past invoices
  • Search for specific invoice data and view bill summaries
  • Cut and paste reports or specific data required for internal reporting into desktop applications
  • Print any section of your bill
  • Pay invoices online via credit card or bank account (ACH electronic transfer)
  • Configure eBilling to automatically pay new invoices
  • Choose to stop receiving paper invoices altogether

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